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Product Comparison

Genesis Product Offerings, Solutions and Applications Matrix:

Product Application Description PBX Compatibility Advantages Versions Available
Call Accounting Hotels, Law Offices, Offices, Service Providers, SME, Multi sites, Large businesses, etc. Tracking and billing of local and long distance calls, alerting of telephone abuse, misuse and fraud, allocating equipment costs. Compatible with any PBX that can generate CDR data. For a detailed list of supported vendors click here. Uses updated & accurate V&H or flat rate call billing, allows historical reporting, over 100 customizable reports. Available in both web-based and client-based versions.
GenSwitch Businesses not wanting to outsource Moves, Adds and changes (MACs) or wanting an easier way to manage MACs across a single or multiple sites. GenSwitch allows you to easily perform moves, adds and changes (MACs) on your Avaya/Nortel PBX. Avaya CM, Avaya CS1000 (all releases), Nortel Meridian 1 (release 18+) MACs are easily performed by clicking buttons on actual phone set pictures, and transactions can be scheduled. Available in both web-based and client-based versions.
Traffic Manager Businesses wanting to determine the optimal amount of telephone resources (trunks, gateways, etc.) and predict future needs. Genesis Traffic Manager monitors and provides reporting on traffic usage to allow you to accurately estimate current and future capacity requirements. Compatible with Avaya CM / Nortel Meridian & CS1000, Cisco, Rolm, Hicom, IBM, & Siemens telephone systems. Allows easy, quick analysis based on different statistical models (Erlang B & C, CCS, etc.), historical reporting, and much more. Available in both web-based and client-based versions.
Contact Center Manager Contact Centers, businesses wanting to monitor agent, queue, trunk route performance and more. Genesis Contact Centre Manager takes the guesswork out of managing your agencies activity and performance.

Avaya CM, Avaya / Nortel Meridian 1 & CS1000.

 You can view the past week's statistics, store historical data, and generate reports with hourly to yearly totals. Available in both web-based and client-based versions.
GenAlert Any business wanting immediate notification when internal users dial 911 or in the event of emergencies. Alerts you in real-time when a 911 call is placed, before a Call Accounting CDR record is generated by the PBX. Avaya / Nortel Meridian 1 & CS1000. 911 Call alerts are available immediately and users can be notified by SMS text messages, emails, and screen pops. Available in both web-based and client-based versions.
Genesis COPS Interrogator Module Businesses looking to minimize toll fraud / abusive calls. Proactively terminates toll fraud / abusive calls right when they happen. Compatible with Avaya / Nortel Meridian 1 & CS1000 PBXs. Disconnects and notifies you when a call matching your criteria is placed. Available in both web-based and client-based versions.
Genesis 911 E911 Centers & Facilities, downstream emergency agencies, etc. Allows you to find any inefficiencies in your emergency call centre, consolidate ANI and ALI data for historic and reporting purposes. 911 Term Server. Replaces real-time printers, allows reporting based on historical data, and helps you more effectively manage your 911 centre. Available in both web-based and client-based versions.

Important Notes:

  • Many Genesis products are capable of integrating and sharing data to minimize setup and maintenance.
  • All Genesis products are capable of running on Windows 2000 or later and are compatible with but do not require a server operating system. (Windows 2000 Pro, Server, Windows XP, Windows 2003, Windows Vista, Windows 2008, Windows 7)
  • All Genesis products noted above are available in both Client and Web versions. Both Client and Web versions are installed and are designed to run in parallel. Each individual user of the software can select the user interface of their choice.
  • All Genesis products are single and multiple site capable. You can easily administer many from the same computer through a common user interface.
  • Visit this products page for a brief summary of all Genesis Call Accounting, Traffic and ACD Reporting and Switch Management (MACs) Software.

Please Contact Genesis Systems for product demonstrations or more information.